Frontline Heroes

Alliance Community Heroes: Vanessa

Photos: David Nager/Alliance

1.     Tell us a little about yourself, who you are, what you do, and what brought you to Alliance?

Vanessa: I’ve worked at Alliance for Positive Change since 2000. Back then there were fewer than 15 of us. And wouldn’t you know it, almost all of them are still working here today: Sharen, Ramona, Fulvia, Deborah, Lillian, Yvonne, Maria, Michelle, and John, at least. I came from Exponent, another program like our PREP training. I came here as a Peer educator specializing in recovery.

I’ve done so many jobs at Alliance. I’ve been a case manager, Peer trainer, so many different jobs!

2.    Tell me about your current program/service and what problem it solves.

Vanessa: I’m a harm reduction manager. In harm reduction, at Alliance Midtown Central, we work with HIV positive people who are actively using substances, having sex with multiple partners, or are on medication. I work to help them get the resources they need. The beauty of Alliance is once people come through our doors, they see other services that can help. Sometimes that means helping them get certifications to advance their careers.

3.    Tell me about a specific person in the harm reduction program.

Vanessa: The first person I’m thinking of was a man who didn’t have stable housing. He had discolored nails, which can be a symptom of really serious illness, so we got that addressed with medicine, to flush his system out, and we would text him to remind him to take the meds. We got him clean clothes, his resume up to date, and helped him get a job at Macy’s.

Within six months, we got his viral load improved, too.

4.    Is there an achievement or contribution to this program you are particularly proud of?

Vanessa: Our purview tends to be drugs, including alcohol, but I’m a cigarette smoker, and I know it’s a terrible thing for your body, and addictive. One person I worked with was a chronic cigarette smoker and developed advanced throat cancer. We were trying to address her body image issues and were able to help her reduce smoking, too.

5.    How has your program changed during the pandemic?

Vanessa: It’s been difficult with virtual treatment because a lot of people don’t have access or don’t know how or don’t want to do it. But we continued our virtual group therapy. I completed a Seeking Safety for Women training over Zoom, and some of those women really enjoyed that. But generally, trauma is better addressed in person.

6.    If you could do anything in addition to what you are doing now, what would it be?

Vanessa: I’d probably still be doing a lot of these same things, teaching harm reduction. After you’ve been doing this so long, it becomes a part of you. I’d also open up a foster care for children. I love children.

7.    Is there another question that I have not asked you that I should?

Vanessa: I’ve been known to meet people on a corner and bring them up into Alliance. In fact, one person I met and brought into Alliance now works here and has been stably housed for a long time.

Alliance Community Heroes: Eugene and Taryn

Photo: David Nager/Alliance

1.     Tell us a little about yourself, who you are, what you do, and what you brought you to Alliance

Eugene: I grew up in Long Island.  I’m the manager of the Criminal Justice (CJI) initiative and I've worked at Alliance for seven years.

Taryn: I was born and raised in the Lower East Side. I started on CJI and have been working on that and other criminal initiatives at Alliance off and on for the past 5 years.

2.    Tell me about your program/service and what problem it solves

Eugene: At CJI, we help HIV positive people get connected to care as they're released from prison back into one of a few boroughs in the city. We help them find housing, get connected to care, and other reorientation skills like using a smartphone. You might not realize it, but for people who've been incarcerated, things like this can be big hurdles. 

Taryn: I work with Eugene on the CJI program and our District Attorney of New York (DANY) arrest diversion program that lets people avoid prison time for some drug offenses. I lead one-on-one harm reduction sessions, help people get trained to use Narcan, and set goals, big and small.

But it only works if there’s trust. Honesty is key to their success, and my ability to help them.

3.    Do participants always trust you right away, or do some just not even want to know you?

Eugene: A lot of participants don’t initially trust anyone, but they recognize me from going into prisons to meet people and leave flyers with my face on them—Arianne Watson and I would do that pre-pandemic. Then when we meet, I share my story. I was also incarcerated and utilized reorientation services. So, I let them know I also didn’t know the steps, but it worked out for me and if they let me, I’ll teach them the steps to keep themselves okay. 

Taryn: Initially, sure. But I let people know where I come from, and I don’t shy away from the truth. I let them know straight-up: I can’t make you be ready, but I can walk you through it and if you want to make it work, support you with that. And I think a lot of the people I work with appreciate that I won’t B.S. them and they won’t B.S. me.

4.    Tell me about a specific person in the program 

Eugene: We had a participant waiting to find permanent housing who went off the grid before he was assigned a residence. My colleague Taryn got a call from a local McDonalds where the participant was having a mental health crisis. We talked to him and found out he’d relapsed. 

I told him “pencils come with erasers, we can fix that.” We got him enrolled in a rehab facility right away, so he wouldn’t be in trouble with his parole officer. Sometimes there isn’t a happy ending, but we’re there. The clients know we care, and they appreciate that— a lot of them have never had that before.  

Taryn: A couple people come to mind, including the person Eugene mentioned. One person was diagnosed as schizophrenic and bipolar, and he had PTSD. He smoked K2 (synthetic marijuana) which he said made him stop hearing voices. He started opening up. And he wouldn’t talk to anyone but me. He went to our writing and art classes, and he wouldn’t even take the incentives offered. When he’d get arrested, he’d tell the police to call me.

5.    How has your program changed during the pandemic?

Eugene: During the pandemic, we never closed. People were still being released from prison and needed housing or support. So we'd meet them somewhere in NYC, I'd find whatever NYC housing office was open and let them know we were coming. I went with our participants to help them understand their documents and sign forms. The big loss is that we couldn’t do big monthly meet and greets in the agency. Before the pandemic, we’d bring in people from the CJI program to get some food and soda, and while they were in, they could access other agency services. 

Taryn: CJI didn’t change at all. We connected clients to open HASA offices in Manhattan and the Bronx, and a YMCA in Queens. Eugene and I would go to HASA with our participants and bring survival backpacks with underwear, socks, t-shirts, phone, wallet, towel, lotion, and other basics and information on our services.

6.    If you could do anything in addition to what you are doing now, what would it be?

Eugene: DJing—I made music with a Serato set a few weeks ago. My stage name is “DJ Unique” and my first gig is actually coming up soon, at a Paint and Sip. I’d also probably be deep into podcasting. I’d like to create a safe, non-judgmental space where people can really talk.  Lastly, I’d like to be by the water—because I grew up in the Hamptons, water makes me feel calm. 

Taryn: I’d love to be a high school/middle school basketball coach. I was a point guard. I’d love to be at a K-12 school so I could really see them grow, and see their journeys. I’d still be doing Narcan trainings and violence-prevention interventions, which I do in my community on my own time. Mrs. Brenda has always appreciated and encouraged us to bring these types of interventions into our own communities.

7.    Is there another question that I have not asked you that I should? 

Eugene: Yes, what’s my philosophy? It’s “do unto others as you’d have them do to you.” 

Taryn: Who is Taryn? A swimmer. I love to swim. I play basketball on Sundays with a lot of guys from my neighborhood. I’m a father. My youngest daughter is like my best friend. She loves to go go-karting, we electric scooter around our complex.

Alliance Community Heroes: Maria Madrid

Maria Madrid is one of the most vivacious, fun, and friendly people our staff, Peers, program participants, and visitors see at Alliance Midtown Central. After more than two decades, Maria is celebrating her retirement and transitioning from full-time to part-time work. We at Alliance are so grateful to Maria for her passion for harm reduction, and the kindness she shows everyone she comes into contact with. We’re so glad that she’ll still be in the office a few days a week, even if less than we’ve grown accustomed to, and wish her health and happiness with her extra free time. She has definitely earned it. We recently sat down with Maria to learn more about her work as a frontline hero.

1.     Tell us a little about yourself, who you are, what you do, and what you brought you to Alliance

Maria: I came to Alliance almost 30 years ago. I was using a lot of drugs and went to a lot of NA meetings. Someone I met there was coming to Alliance when we were ASC on 14th St. I’ve stayed for 22 years because I like to see people make positive changes.

2.    Tell me about your approach to your work and the program participants you see

Maria: Most of the people in my programs are people who use drugs. A lot of people can do moderation, like going from using four bags a week to two, that’s a huge improvement for them. Some people can’t. So some people’s solutions are different. I always treat people like people, and I think that’s what we do here, and it works. In my experience, nobody in the shelter system asks people how they are doing or if they need anything? We’re always polite and patient.

3.    Do you base a lot of how you treat people you work with on your personal experiences?

Maria: Oh absolutely. Like I said, some people are all or nothing when they’re using drugs. I was one of them. I couldn’t do moderation, so I know that other people are the same way. So I haven’t touched drugs or liquor in 29 years.

I also went through the shelter system. I also went through difficult relationships I had to repair. Including with my kids.

4.    Can you me about a specific person in the program?

Maria: The person who brought me here was Lurenda, I’ll always remember her. One person, I’m not going to say his name obviously, but he is always trying to stop, so he’s in the methadone program. His drug use was making his hepatitis C worse. We were able to get him into the methadone program, and for a while, his hepatitis C was supressed. He’s relapsed since then, but we’re not giving up on him. 

5.    How has your program changed during the pandemic?

Maria: It was good. I had a chance to hold more Zoom groups and the participants who were not tech-savvy still learned how to do it. A lot of people haven’t come back, yet, and some people are adapting. I think also people are going to have trauma from trying to deal with the world right now.

6.    If you could do anything in addition to what you are doing now, what would it be?

Maria: If I had a million dollars, I would be doing this same type of job, giving people help who want it. Because people making serious changes in their lives is a long-term process.

7.    So you’ve just transition away from working full-time Alliance, right?  

Maria: Yes. I’m becoming a Peer here. After 22 years of working full-time here, I’m taking more time to be with my family. My kids are 48 and 44. I have two granddaughters, one who is 30 who has twins.

8.    Is there another question that I have not asked you that I should? 

Maria: I’ll give you my philosophy, too: Be good to yourself and be good to other people. You can’t help everyone, but don’t put someone down because you can’t help them.